Serranos Cleaning Services

1. Make sure to pick up the home to help will keeping your price the same.
2. Assure to provide access on time
3. Provide payment upon arrival
4. Be available to return and check the home at the end of service
5. Tasks not written down are not included
6. Unable to select extra tasks like removal of soap scum, hard water, heavy grease to a basic cleaning quote (even if you choose it, your price will still have a increase of price the day of the cleaning.)
7. Organizing is not available, contact the business for a accurate quote.
8. Basic = Light dusting VS Deep = Wipe or scrub
9. Price is based on the city of Stockton if you are far or outside of this city there may be a city fee upon the phone call you'll recieve.
10. If hallway is not added, the hallways are not included.	  	  

Terms & Condition

Serranos Cleaning Services Terms & Conditions for Cleaning Services (Residential One-Time, Recurring, and Move-Out Cleanings) Booking & Payment All services must be booked in advance and are subject to availability. Full payment is due before or at the time of service, unless prior arrangements have been made. We accept PayPal, debit, and credit card payments. No Checks. A deposit may be required for: -First-time customers -One Time Cleanings -Large or specialty bookings (e.g., Move-Out cleaning) Recurring customers with a card on file are not required to pay a deposit. Cancellations & Rescheduling Cancellations or reschedules must be made by 3:00 PM the day before your scheduled appointment. Cancellations made after this time may result in loss of deposit. Serranos Cleaning Services reserves the right to reschedule or cancel due to unforeseen circumstances (e.g., emergencies, unsafe environments, etc.). Customer Responsibilities To ensure a smooth cleaning experience, please: -Provide timely access to the property at the scheduled time. -Secure fragile or valuable items in advance. -Disclose any special requirements, hazards, or concerns prior to service. -Secure pets before the cleaning team arrives. -Ensure water and electricity are available—failure to do so may result in additional charges. -Provide payment on time for services. Health & Safety Cleaners may refuse service if the property is deemed hazardous (e.g., pest infestations, bodily fluids, excessive trash). Please notify us in advance of any health concerns or hazardous conditions. We reserve the right to refuse or cancel services with no refunds if cleaners are subjected to discrimination, harassment, or unsafe environments. Notice of Price Change The quoted price is valid for specified amount of days. If, upon arrival, our team finds the property in a condition different from what was originally assessed, the price may be subject to change. Any adjustments will be communicated and must be approved by the client before services begin. Please note that deposits are non-refundable if the client chooses to decline services following a price adjustment. The deposit will be retained to cover scheduling, preparation, and lost time. Liability & Damages We are not liable for, Pre-existing damage, Normal wear and tear, Faulty fixtures, furniture, or poor home maintenance, Any damage believed to be caused by our staff must be reported within 24 hours of service. Claims made after 24 hours may not be considered. Satisfaction Guarantee Flat-Rate Services (e.g., Move-Out, One-Time) Not satisfied? Let us know within 24 hours, and well offer a re-clean where appropriate. Refunds are not issued once labor has been provided. Re-cleans are only available within 24 hours of service. Requests made after may be considered at our discretion. Hourly Services We do not guarantee all requested tasks will be completed, as it depends on the scope and condition. No refunds or re-cleans are provided for hourly services. If you prefer guaranteed coverage of specific areas, we recommend our flat-rate service. Health & Safety We reserve the right to refuse service if the environment is: Hazardous, unsanitary, or dangerous Involves pest infestations or hazardous materials If a customer or guest is inappropriately clothed If harassment, racism, or discrimination is encountered No refunds will be issued if service is refused for these reasons. Non-Solicitation of Employees Customers agree not to hire or solicit any current or former Serranos Cleaning Services staff for 2 years after employment ends. Violations will result in a $2,500 fee to cover recruitment and training costs. Confidentiality & Media Use Your personal information (name, address, phone, email) is kept confidential and used solely for service coordination. We may take before-and-after photos to, document service completion, provide proof to clients or property managers, promote our cleaning results on our website or social media. These photos will not show personal belongings or identifying information and are focused on cleaning outcomes only. By using our service, you grant us permission to use such media for quality assurance and marketing purposes. No compensation will be provided. Amendments to Terms We reserve the right to update these terms at any time. Updates will be published on our website: ???? www.serranoscleaningservices.com Commercial Services (Offices / Janitorial) Payment terms for commercial clients are dictated by contract. Late payments may result in: Paused service Late fees Interest charges All checks must be made payable to: Serranos Cleaning Services 2955 S El Dorado St, Stockton, CA 95206 Contact Us ???? serranoscleaning@gmail.com By booking with Serranos Cleaning Services, you confirm that you have read, understood, and agreed to these terms and conditions.

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