serranoscleaning@gmail.com
209-910-3627
Stockton California 95206

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Payment Terms

Cancellation and Rescheduling Policy
- Same-day cancellations: If you cancel on the same day or after 3 PM the day before your service, the deposit is non-refundable.
- Rescheduling: You may reschedule once without a surcharge. However, if you reschedule more than once and then cancel, the deposit becomes non-refundable.
- No-show or last-minute cancellations: If you cancel after our team arrives or within 1 hour of your scheduled cleaning, the deposit is forfeited.
- Inaccurate home representation: If you cancel due to the condition of your home not matching the details provided at the time of booking, resulting in a price increase, the deposit will be non-refundable.

Booking and Deposit Requirements
- First-time customers & one-time services: A deposit is required to secure the slot, regardless of whether youve had services with us before. This ensures that your spot is reserved and prevents other customers from claiming it.
- Deposit amounts: The deposit can vary based on the size and condition of your home. For most bookings, deposits range from $65 - $100. Some larger properties may require a 50% deposit to secure the slot.

Deposit and Payment Terms
- Deposit Requirement:
A deposit is due online via card to secure your booking. If you wish to pay in cash, it must be completed in person at our office during the reservation window:
2955 S El Dorado St, Stockton, CA 95206.

- Card Payment Fees:
A card transaction fee will be added for all payments made via card.

Final Payment:
- Due Upon Arrival:
The remaining balance is due within the first 30 minutes of the service. You can pay by card or cash.

- Non-Payment Policy:
If payment is not received, or the customer cannot be reached, the cleaning team will leave and the service will be canceled. A non-refundable deposit will still apply.

- One-Time Cleanings:
Full payment is required upon arrival for all one-time cleaning services.


WE DO NOT ACCEPT CHECKS.