TERMS
	
	
	
	
Company = "Vendor or service provider referred to you by Cape."
	
Customer = "A person who scheduled a appointment through Cape system"
	
CAPE BOOKING SYSTEM / CAPE = "The website used to find near by local businesses"
	
	
Terms And Conditions for Cape Booking System:
This is intended for referrals provided by Cape, not through the Cape search engine. Cape offers you the ability to search for any business near you at no cost. But if you want to get a business that is licensed, has a general liability license, and is serious enough to pay for a membership with Cape to reach customers like you, you can request a referral through our Cape booking.
For Services of House Cleaning
BOOKING WITH CAPE BOOKING SYSTEM
Under Cape Booking System, we find independent cleaners who have chosen to buy a membership in searching for customers within Cape Booking System. Customer you will recieve services from Company and follow their terms and conditions. All demands, and request will be requested directly towards Company, we Cape booking system will only schedule and confirm payment for Company for the first visit. Afterwards, the customer and the company will continue on their own without Cape Booking System.
If Company is a no show your deposit will be refunded (as long as payment was paid with Cape Booking System, else you would have to contact Company for any inconviances you may have encountered).
We are only a middleman and are not responsible or liable for the cleaning, payment if made directly to the company, or but not limited to any issues or damages that occurs between you the customer ('Customer') and Company. All companies we accept are commercially licensed and have general liability insurance.
Our services as cape booking system is only to provide the connection from a company to a customer. After you have made a appointment through cape to schedule with Company, all detials, updates, changes will go with Company; as they will be the prime business to provide you full service.

RESERVATION
A deposit is needed when scheduling through Cape Booking System, to reserve and confirm the appointment.
To get your deposit back from Cape Booking System it must not reach more than 7 days from when you paid your deposit and you must have provided a notice to cancel/reschedule with Cape Booking System at least before 3pm a day before your scheduled date; Else your deposit is lost and unrefundable.

If you live over 25 min away from the closest service provider you may face a city fee to provide estimates in person.

FAQS
Under the section of service type within this agreement, you'll see what type of service is being provided to you. But as a brief description of the meaning of each service type under house it will be posted on here. Ignore this section if you are not being provided with any of the service type shown below.
FLAT RATE (Service type) is a service where the cleaning business is offering a fixed rate also known as a set price to finish the tasks and areas described on the description. Any areas not mentioned or shown on the description are not included.
If Customer paid with Cape Booking System in full for the services being preformed by Cleaning Company instead of paying Cleaning Company directly, then Cape Booking System will only pay Cleaning Company after the service has been completed the day of the cleaning and 24 hours have passed. If no complaints were provided by the customer then payment will be sent to Cleaning Company else if there is a complaint, Company will return to finish unfinished tasks (only tasks that were agreed upon). Once the returned visit is finished then Cape booking system will pay Company. This can only happen if the customer paid in full with Cape Booking System, else if paid directly in person with Company then you must follow their terms and conditions of any issues or requested that may occure.
HOURLY SERVICES (Service type) is a service where it is NOT GURANTEED to finish all tasks or areas demanded by the customer. This service also does not offer returns for free, or returns due to unfinished tasks. This service is charged based on time, and once your time end, Company will no longer continue unless you pay for more time. Please note just like any other business, Company may have another customer after you so be aware that they may not always approve for additonal time last min.
If payment is paid in full with Cape Booking System, then the only way to hold payment from Company is if they did not show up. Else they will be paid within 24 hours from when your service ended.

CAPE BOOKING SYSTEM RESPONSIBILITIES
1. Provide Customer with dates and times available from the cleaning company (Company).
2. Schedule Customer and provide them with the terms and conditions of the cleaning company they are scheduling with.
3. Once the first visit is finished, Cape Booking System is to pay Company , if full payment was paid to Cape Booking System by Customer else Company will recieved payment from Customer on the day of the cleaning.
4. Customer is able to cancel or reschedule the appointment with Cape Booking System, but after the first visit is finished Customer would have to communicate with Company for updates, prices, or to schedule another appoitment directing to the Company.
		
CUSTOMER RESPONSIBILITIES
1. Pay deposit to reserve apt within the deadline.
2. Pay the rest due the day of the cleaning and provide access towrds Company.
3. Provide access to water, and electricity.
4. Provide availability to be present to check the home the day of the cleaning.
5. Make sure pets are put away before the team arrives. 
6. Make sure the home is picked up to help prevent price increase.
7. Be present at the end, Company can only wait aprox 10 - 20 min for you to arrive before they have to leave. Please be near by the day of the cleaning.
		
CLEANING COMPANY RESPONSIBILITIES
1. Arrive at the property to provide servies to Customer
2. Finish what was descriped on the description of the service within the agreement.
3. Request payment if you haven't already.
4. If the condition of the home is bad, or not picked up provide a notice to the customer or Cape Booking System for a price change.
		
REFUNDS
Within Cape Booking System we only provide refunds if Customer had a no show , & no services were ever preformed by Company. Else if services were preformed, refunds are unavailable. Please note, that if full payment is paid through with cape, we hold payment until 24 hours have passed. But if you pay the local business directly, you must contact them about how their terms and conditions work regarding refunds.

      For Services regarding to estimates in person
	  The customer is aware that if they choose to have the Local Company provide them a estimate in person, we only charge a service fee to confirm reservation. After the reservation is set, the service fee is non-refundable. Cape will have no say, interation, liability and but not limited to any decision on how the Local Company charges, or its terms and conditions in scheduling a service with them. 
Cape does require the business to show proof of their General Liability before being put on the list of our vendors. It will be up to the customers view and research to decide if they are the best Local Company to continue with or the Customer can Pay $5 for another local company with the cridentials of General Liability. 
The Customer can also provide a good or bad review towards the business to increase their credibility within our system. But the customer must have a reciept of the business and must have paid in full to provide proof services were provided to them. 
	

		
FEEDBACK
		Contact us by email at Capebookingsystem@gmail.com if you wish to provide feedback.
		
		
Report a Company:
		
		Due to bad service/broken item
		Send us the information below via email to start a report. Make sure you provide the report within 24/hrs. After 24/hrs we would be limited to help you. 
		
Name of company
		
Service date, service type, service description (will be within the reciept)
		
Reciept of services
		
Images of any broken items, or bad service (make sure you title the room)
		
Please do not send report of bad service if you requested Hourly Services, all you can do is provide a review of services.
		
Make sure you have reached out to the company first before sending the report.
		
We do not accept reports that have not been paid in full.